Help

Who is JQ Sirls?

Read JQ's biography here

read artist statement

I'd like to contact JQ.

Please email letschat @jqsirls.com
Note: I am not taking on any clients or freelance work. Specifically interested in guest speaking engagements and collaborations to expand The World of Fantoria across many media channels.

Where can I find JQ's picture books?

For Hardcover books, visit Amazon here
For digital books, visit this link

Order Help (Grown Child)

Do you have a size chart for clothing?

Yes. You can see our size chart here.

I changed my mind. Can I get a refund or make an exchange for a new size/color?

All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case-by-case basis, under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund. All shipping fees and international duty/tax are non-refundable. If a refund is granted in any instance, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in the exchange rate and/or fees levied by their bank. To provide the best customer service, any concerns regarding orders must be received in writing within 15 days of receiving the order.

Can I track my order?

All customers receive a shipping confirmation email when their order ships, which includes the tracking number.

When will I receive my order?

Please allow up to 7 business days for order processing and verification and an additional ten business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the guidelines above, please get in touch with us, and we will do our best to track your order for you.

What shipping carrier do you use?

For US customers, we ship orders via USPS and UPS Ground, depending on the item category. For international, it various on location.

What are your shipping costs?

At checkout, shipping is calculated based on your shipping address and cart content.

Do you accept check payments? Can I use PayPal?

We do not accept payments by check, and PayPal is not presently supported on JQSIRLS.com. We currently accept Visa, Mastercard, American Express, Discover, Diner's Club, JCB, Union Pay, and Apple Pay.

I do not live in the United States. Can I place an order?

We accept orders from worldwide, excluding Cuba, Crimea, Iran, North Korea, and Syria.

Can I order other items that are not offered on the web-store?

We are only offering a select group of items through the website at this time. Please add your email to the mailing list to receive product release updates.

Do you sell wholesale?

We do not sell wholesale.

What do I do if the item's packaging is torn or damaged?

All packaging is just protection against damage. We cannot replace or repair any damaged packaging.